"Podiatry Customer Service?"
Posted via NHS Choices
After waiting months for my daughter's Podiatry appointment she received a letter telling her that if she didn't respond within 10 days she would be discharged. I duly phoned and confirmed the appointment. I took my daughter out of school and took time off work on the day. We arrived for our appointment in good time and spoke to the receptionist who said my daughter was not on her list but advised me to take a seat. There were a number of others waiting. After about half an hour the Receptionist left without saying a word. We sat patiently for another half an hour as others were seen. A very nice lady spoke to us asking if we were OK. We showed her the letter and she very kindly made a phone call. A man then came out and told us the Podiatrist that was due to see us had gone sick a few days ago and the appointment had been cancelled. I can understand that sometimes people are sick. I can even understand that there may not have been time to send out a cancellation letter or even make a phone call, but to turn up and be told to wait for over an hour for an appointment that didn't exist beggars belief. Obviously the issue is poor communication between staff and in my opinion this needs addressing urgently. The receptionist on duty should have communicated to me what she had done. Where is the duty of care for your visitors? Appalling customer service,