"2nd admission by gp in ten days"

About: Hull Royal Infirmary

Anything else?

My 11yr old daughter began experiencing stomach pain, with nausea and as it got worse after 5 days my daughter was admitted to children's ward. There were over 11 attempts at getting a cannular into my daughter which was exceptionally distressing and painful and left her with bruises up both arms and also across her feet (caused particular pain as she had two scars on inside of both feet after an op for accessory navicular in jan). Finally the cannular was inserted but only after the play worker with us stepped in and told the dr that she would allow no further attempts to take place as they were basically torturing her! We were discharged the following day, despite my daughter still being in pain and feeling sick, with the dr saying she was constipated? My daughter had opened her bowels twice at hospital with no issue and even when I asked if they needed a sample was told no. Three days later our gp sent us back as my daughter was doubled up in pain unable to eat and could barely hold fluid down. We went back to the kids ward and waited over 2hrs for anyone to see us, when the consultant arrived she fleetingly looked at my girl told the nurse to give her paracetamol and water and see her the next day! My daughter was crying in agony so I discharged her and drove to York a+e, where she was given morphine for pain and admitted to a ward. After demanding an MRI at York it has disclosed inflamation of the terminal illieum, her lymph nodes are very swollen and inflamed and the bacteria helicobacter pylori has been found in the wrong part of her bowel that it should not be in. The continual failure of the NHS at both Hull and York hospital have left my daughter suffering for nearly 4 weeks now, if my daughter and I had been listened to in the first place this diagnosis should have been found much earlier! We are now waiting for an urgent endoscopy and colonoscopy to be done to determine which bowel disease is responsible to enable treatment to start as York hospital are unable to conduct child endoscope tests. We have waited four days now (2 were wk end) and my daughter is in agony unable to eat without crippling pain or being sick, the same with fluids! NHS I'm absolutely disgusted at how my child/children have been treated! 1 doctor wanted to refer her to psychiatric dept as he thought she was making everything up? And pretending to be sick!

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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