"GP experience as a patient."

Anything else?

Having referred a number of patients to The Horder over the years I had had good feedback, but now I was using it as an NHS patient myself for the first time. The hospital has clearly got it's priorities right, because the staff SMILE when they welcome you, and from that point onward there is a sense of order, knowledge, concern for your well-being and attention to detail like hygiene, cleanliness and safety. Would that this philosophy could be shared over the rest of the NHS. The Horder staff clearly take a pride in the service they offer, and it shows!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Horder Centre - St Johns Road

Dear Dr Macdonald-Brown We are very pleased to hear that your experience at The Horder Centre lived up to the level we aspire to consistently achieve, and the feedback you received from your own patients was positive. Thank you for taking the time to provide us feedback and for your kind words. Best wishes and a speedy recovery from all of us here at The Horder Centre.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story