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Excellent service

Story from nhs.uk

"Excellent service"

About: William Harvey Hospital (Ashford)

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My daughter spent a weekend in the child's ward in a separate area designated for young adults. The standard of care was excellent, the room was well maintained and the facilities provided first class. For a weekend in hospital my daughter talks about the experience as if it was an exciting holiday which is praise indeed. The support provided for worried parents was fit class and we were able to stay to support her during her stay.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 27/11/2013 at 09:29
Published on Care Opinion at 20:54

Thank you so much for taking the time to feedback to us about the great care that you and your daughter received with us. We are really proud of our staff who go out of their way to provide a personal service.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 03/12/2013 at 21:12
Published on nhs.uk on 05/12/2013 at 03:00

We would like to thank you for your wonderful feedback and are pleased to hear that your daughter experienced such a good service. All feedback received is used as a learning tool and your kind comments would be ideal to share with other parents when their children need to attend the ward to enable them to have confidence in the people caring for them.

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