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Freindly & professional staff make for a happy...

Story from nhs.uk

"Freindly & professional staff make for a happy..."

About: Chorley & South Ribble Hospital

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Attended A & E on Wednesday 13 November at about 0945 after falling and fracturing two ribs. Seen by triage nurse after 10 minutes and then by Doctor after further 5 minutes. Staff were very friendly and professional. Doctor was excellent. He spoke clearly, patiently and without talking down to me. He gave me the opportunity to ask questions and I felt he wasn't rushing me. He included my Wife in our conversation, letting her ask questions and putting her at ease. This was a very pleasant visit and re-affirms my faith in our NHS! Well done Chorley, ten out of ten!

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Responses

Response from Chorley & South Ribble Hospital 10 years ago
Chorley & South Ribble Hospital

Submitted on 25/11/2013 at 14:32
Published on nhs.uk on 26/11/2013 at 03:00

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lorraine Kelly, Communications Manager, Lancashire Teaching Hospitals NHS Foundation Trust 10 years ago
Lorraine Kelly
Communications Manager,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 25/11/2013 at 15:48
Published on Care Opinion at 19:56

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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