"The phones are not answered time after time after..."

About: Royal Orthopaedic Hospital

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I have been trying to speak to someone in the back pain clinic for so long now. I have rung them directly and no one answers the phone, I have tried going through the switch board without success, eventually, I have tried going through appointments! I tired and tried to get through to appointments but the phone just kept cutting off and still no response! Joke! It would be funny if I wasnt in such pain and getting more upset with each attempt. To top it off, the MRI dept. said that I had missed an appointment, hello, I have never recieved and appointment. I have never dealt with any kind of establishment like this place.

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Response from Royal Orthopaedic Hospital

I am really sorry to learn of your concerns and experiences at the Royal Orthopaedic Hospital and that you have found things to be so difficult and understandably frustrating. If you would like to contact me on 0121 685 4128 or via email at roh-tr.pals@nhs.net I would like to be see what I can do to try and help and to see if we can improve your experiences as best as we can. I look forward to hearing from you. All best wishes Claire Williams, Patient Relations Manager

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