"Appointment changed"

Anything else?

I waited a long time for an appointment which was booked over the telephone. I telephoned to confirm the details 2 days prior to the appointment as I had not received a letter only to be told that my appointment had been changed and I had missed it!!!! At no point have I received any correspondence via mail from the hospital regarding the appointment, I now have to wait another 2 months which is unacceptable. Surely the booking department could have contacted me by phone as they did in the first instance. I work shifts and had to book my appointment off from work in advance. This is not the first time mail has not been received from the hospital, I have previously had a letter confirming an appointment over a month late!