"My mother's good experience in outpatients"

About: Royal Gwent Hospital / Dermatology

(as a relative),

My mother has advanced dementia. She is very frail. Recently she was referred to the dermatology clinic at the Royal Gwent Hospital with a growth on her leg, which needed to be removed as it might be cancerous.

She was very frightened when she arrived but the staff were fantastic and put her at ease. The consultant dermatologist was exceptionally kind and sensitive.

So tremendous thanks to Lynne, the psychiatric liaison nurse, Anne, the dermatology nurse and to Dr Nicolau who operated and comforted my mother at the same time!

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Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Dear Otter Lee,

Thank you for taking the time to feedback via the Patient Opinion website. We value all feedback and I am pleased to hear about your mother's good experience at the Royal Gwent Hospital. I will pass on your comments to the staff concerned, as I am sure they will be pleased to receive them.

Best wishes for a speedy recovery for your mum.

Thank you once again.


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