"This hospital has gone down in the last 5 yrs to..."

About: Colchester General Hospital

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I was treated for cancer 5 years ago - brilliant care but In the last 14 months I was treated for another condition, made a complaint via PALS due to many reasons which was a waste of time then got referred to another NHS hospital were I have been successfully and quickly treated. My main complaint is when I had to go to Colchester A&E for a severe infection, after a very long wait to be seen the only room in A&E available for a doctor to exam me was the plaster room! Obviously this was covered in plaster dust so was I and my clothing to add to my distress someone wondered in and out of the room just as I was getting dressed!

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 20/11/2013 20:48:30”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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