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Treat with respect and care

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"Treat with respect and care"

About: University Hospital Of North Durham

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I was referred to the RAMAC unit on Thursday 14th November and can only speak highly of the care I received. Both the nurses (rushed off their feet) and the doctor on duty constantly checked on me and communicated what was happening. They came round with lunch bags (sandwich, apple, juice and biscuit) which was welcome as I hadn't thought about food. I was offered a choice of treatment/investigative procedure and all were clearly explained. I was offered the choice to wait all day or go home and return the next day. I was part of the process which, at times, gave me a little bit of control on what was a scary day.

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Response from University Hospital Of North Durham 10 years ago
University Hospital Of North Durham

Submitted on 20/11/2013 at 14:35
Published on nhs.uk on 21/11/2013 at 03:00

Thank you for providing feedback on your recent visit to RAMAC at University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the RAMAC department. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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