"After a rather traumatic first ..."

About: Castle Hill Hospital

(as the patient),

What I liked

After a rather traumatic first knee replacement at a local private hospital (through NHS), this second operation and stay in hospital could not have been better. Staff were caring and cheerful and were always available for help and queries, unlike the previously mentioned hospital. In addition the surgeon visited me on three occasions to see how I was progressing and the anaesthetist also checked on my recovery. The physios were also cheerful and helpful. Being in a ward of six was far superior to having a room to myself. I would recommend Castle Hill.

What could be improved

Obviously, more staff would help take the stress from the others but, apart from this, I can think of nothing esle that could be improved apart from the food which was adequate but not vital for recovery.

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Judith Thank you for posting your comments about your experiences at Castle Hill Hospital on this website via NHS Choices. We are very so pleased to hear of your positive experience and have ensured that this has been passed to our colleagues at Hull and East Yorkshire Hospitals NHS Trust. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165. Thank you once again for giving us the opportunity to hear your comments via this website.
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