"Unprofesional"

Dear James I am very disappointed to hear about the experience you have had and very concerned about your observations of the hospital. I have looked through our records to try and establish if any concerns about the matter you have raised have been logged but have not found anything. I was hoping to identify the particular ward you were referring to. We strongly encourage carers and patients to raise concerns directly with us so we can ensure they are dealt with without delay. I am regularly in touch with friends and family of service users and commit to resolving problems, aiding understanding and addressing concerns they may have. l certainly would like to afford the same opportunity to you and your relatives. I aspire to deliver standards of care that I would expect for my own family members. If I or my team are failing in that, then I need to know about it. I can be contacted via Lynfield Mount Hospital Reception on 01274 494194 or alternatively, you can contact the Patient Advice & Liaison (PALS) Team on 01274 408600 who will be happy to be meet and speak with you. By making contact through one of these routes we can work with you to understand and address your concerns. Bev Knaggs Inpatient Services Manager