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TRAQS were very helpful, quick and clear

Posted By Fee89

"TRAQS were very helpful, quick and clear"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as a parent/guardian),

As guardian to my 3-year-old son, TRAQS contacted myself while I was out of the UK. They were very helpful, quick and clear and arranged to call back when we were home. They did call back when they said they would, and the girl was very helpful and made sure I understood what would happen next.

I am waiting for the Princess Royal Hospital to contact me now with an appointment date and time, as they didn't have anything available at that time.

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG 10 years ago
Chloe Jones
TRAQS Patient Advisor,
Telford and Wrekin CCG

Submitted on 19/11/2013 at 14:45
Published on Care Opinion on 20/11/2013 at 12:05

Hello,

We are very pleased to hear that TRAQS met your expectations. We pride ourselves on providing a professional and quality service.

Thank you for sharing your feedback and your positive comments will be passed onto the team.

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Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 21/11/2013 at 08:57
Published on nhs.uk on 05/01/2014 at 22:53

Dear "Fee89" Thank you for sharing your experiences so far. We hope that everything progresses well and you receive an appointment date soon. Unfortunately the NHS Choices and Patient Opinion services do not share your contact details with the Trust so we are not able to contact you personally about this, but if you do not receive an appointment within the timeframe set out by the TRAQS service not then please do contact them to make sure that everything is in place. With thanks and best wishes.

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