"I was amazed how quickly my appointment came"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was amazed how quickly my appointment came after seeing my GP.

I had an on-off ache above my right heel, after some digging in the garden.

The physiotherapist at Newport Cottage explained that the tendon behind the swelling had deteriorated a little with age and needed strengthening.

He showed me two exercises which I am now doing regularly, which should after two or three months see the disappearance of the problem.

It only troubles me if I go for a long walk or a series of walks in a day, but I look forward to the end of the occasional moderate pain, causing a slight lump.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG


We are very pleased to hear that your referral was processed and arranged by TRAQS in a timely manner, and that your treatment went smoothly at The Newport Cottage Physiotherapy Clinic.

Thank you for sharing your feedback with TRAQS

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