"A & E visit"

About: University Hospital Of North Durham

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After injuring my ankle I visited Shotley Bridge UCC to be told that I had to travel to UHND to have X-ray. On my arrival at Durham I had to wait over 1 hour to be checked in by reception staff before I could be seen by a triage nurse, my first contact with health care staff. Nurse was very helpful and sent me straight for X-ray, but I felt that I should have had X-ray on arrival as I'd already seen nurse at UCC. Radiographer was quiet and showed no interest in my injury, telling me to move my ankle even when it hurt badly. At this time I had had no pain relief at all. Returned to see nurse who told me, no fracture but rest my foot at home. No strapping needed, no assistance to walk, so had to hobble to my transport, still no pain relief offered. Very little advice offered from nurse as to how long I need to rest foot or what I would be able to do to reduce pain or swelling.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Accident and Emergency department at University Hospital of North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. I would also like to relay our apologies that you were sent home without any pain relief or further advice on how to care for your injured foot. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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