"Terrible Experience Spanning Two Months"

About: Good Hope Hospital

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My step-son was admitted to Good Hope following a possible fitting episode. After being held on the children's A & E ward from 9am until 4pm, constantly being made less of a priority than other patients being admitted with little information about what or why we were waiting, we were taken to a ward. At 10pm we were told we could leave so long as we returned the following day 'when called' for tests. At 11pm my partner rang Good Hope as we had not received a call at which point he was told we should have just arrived first thing. Following further testing at City Hospital, a follow up appointment was arranged for Monday 2nd November, however upon arrival it was said the results from City Hospital had not arrived, some month after testing. Following complaints to City Hospital it emerges the results had been sent over a month before. Total incompetence on behalf of Good Hope Hospital from start to finish- and we still have no idea as to the results of my step sons fitting episode. Outrageous for a National Health System my partner and I have paid into our adult lives and very rarely called upon!

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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