About: Royal Shrewsbury Hospital

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For patients in this hospital must be demoralizing.They have not contact via tv or radio.No dayroom to chat.Just left to lie about a ward.If this is away of making someones condition worse then ok but the idea is to improve the health.The worst part the lack of dignity shown to the ones passing away.I witnessed patients having meals only to be facing a patient in trauma of dieing.Visitors in the next bed to someone dieing.This should never happen it is disgracefull on all concerned.ie patients visitors nurses. Please put this right.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Dear "Firm09" Thank you for taking the time to share your feedback with us. Unfortunately the NHS Choices website does not share your contact details with us, and we would be keen to talk to you further about your concerns around lack of dignity at the end of life. Our Patient Advice and Liaison Service (PALS) is located near the main ward entrance at the Royal Shrewsbury Hospital. PALS aims to: - advise and support patients, their families and carers. - provide information on NHS services - isten to your concerns, suggestions or queries - help sort out problems quickly on your behalf As well as personal visits they can also be contacted by telephone on 01743 261691 or 0800 783 0057. Thanks also for sharing your feedback about entertainment systems. As a step towards improving facilities for patients we have recently begun to pilot patient wifi in some of our treatment areas. We are currently looking for sources of funding to be able to expand this to other areas of our hospital, as well as funding that would help us to improve the range of other facilities that we can provide such as TVs or dayrooms. Thanks again for sharing your thoughts, and please do contact us direct if you would like to share more detailed feedback about the care of people at the end of life in our hospitals. A hospital environment will inevitably but unfortunately be an enviroment where sometimes there will be loss and bereavement, but we do want to do our best both for the person who is dying and their loved ones as well as for the other people for whom we are providing care.

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