"Long wait at outpatients pharmacy"

About: Basildon University Hospital

(as a relative),

How long do you have to wait for an outpatient prescription to be dispensed? 1 hour!

No info, limited seating, no one had prescription given for over 10 mins, then another 10 mins or more. Why the delay? Maybe we have to wait to pay more for parking?

Please sort out your pharmacy or get outpatients to give FP10s.

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Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the experience you had within the Pharmacy department at Basildon and Thurrock University Hospitals. Your comments have been shared with the Pharmacy department. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441. Thank you for taking the time to post your comments, and again we apologise for your experience.

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