"Accident & Emergency"

About: Musgrove Park Hospital

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Attended A&E with sever tummy pain. I was treated very very well by a doctor and a nurse within the department. Very caring and a quick response when I arrived. Once admitted to a surgical ward my care can be described as very uncaring. The nurses on the ward were fantastic but they constantly had to chase bloods, scans and doctors. The care from the a junior doctor was non existent and bedside manor was not great. I have since rec'd an apology. So much so my problem is still unresolved and I was just sent home with no diagnosis. I have since paid to take out private medical cover so I am never treated in this way again.

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Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about your poor experience on a surgical ward. (I am pleased, however, that your experience in A&E was very good.) Please can you contact the Patient Advice & Liaison Service (PALS) at Musgrove Park Hospital so that we can look into your concerns and help you. Please telephone 01823 343536 or e-mail the team on PALS@tst.nhs.uk Lucille Hoose. PALS Lead

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