"Respiratory Problems"

About: Arrowe Park Hospital

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I'd had problems with my chest, coughing, coughing up blood, pains, infections etc for over 18 months - my GP eventually made a referral to a Consultant at Arrowe Park, within 2 days of the referral I had an appointment. The first time I went I had a CT scan, it was a bit daunting with the injection etc, however, the nurses' were fantastic, I then went to the Consultant's Out Patients Clinic and had a whole host of other tests undertaken from blood pressure, weight, air capacity, heart – again all the nurses I met were fantastic and calming. Within a few hours I met the Consultant who examined me and gave me his opinion on the CT scan. I was only in the hospital a matter of a few hours. I was booked in for a bronchoscopy within a week, although this was a bit of an ordeal, it was professionally handled and again everyone I met was fantastic. A week later I met the Consultant again and he was able to tell me the good news that everything was normally. I’d been really worried for a long time, I feel like a great weight has been lifted, I had always hated Arrowe Park Hospital, from the view point of a visitor, however, I cannot say how well I was dealt with, there was no waiting around all day for procedures to be done, all the nurses without exception I met were brilliant and the Consultant was easy to talk to and reassuring.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in Respiratory Medicine. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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