"Our 14 month daugher was admitted ..."

About: North Tyneside General Hospital

(as a relative),

What I liked

Our 14 month daugher was admitted in March. We were frantic with worry, however the doctor pursued the problem until a suitable treatment was decided on which has had a good result and our little girl is improving every day.

At this traumatic time for us parents, we were struck by the whole team's professionalism and expertise and caring attitude. We will never forget the care and tenderness shown by the nursing team. In these times that so much criticism is levelled at the NHS by the media we wanted to say that our experience was absolutely fantastic.

furthermore the facilities were excellent and all necessary tests, scans etc were carried out with the maximum speed and efficiency, with the results clearly explained to us so we understood what was happening.

thank you all so much.

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear Mr and Mrs Jackson,

Thank you so much for your kind comments about your recent experiences on Ward 10. The whole team works very hard in trying to provide a first class service and to have such positive feedback is very welcoming. I will make sure that all of the staff concerned are made aware of your comments. I note that your daughter is improving every day and hope that soon she will be fully recovered.

Thank you once again

Jackie Christer

General Manager- Child Health, Obstetrics and Gynaecology

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