"I went home feeling happy"

About: Bridgnorth Hospital Telford referral and quality service (TRAQS)

(as the patient),

A picture by the author
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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for your original response which was very welcome and made us smile.

We are very glad that your experience was positive and that the TRAQS service worked well for you.

Thanks again for sharing your experience with the TRAQS team.

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Response from Soma Moulik, PALS/FOI/Complaints Manager, Shropshire Community Health NHS Trust

Dear Service User

Many thanks for taking the time to post a story on Patient Opinion about the experience you had.

We are very pleased to know that you had a positive expreience at Bridgnorth hospital and that you were able to go home 'feeling happy'. I think you have summed it very well in those two simple words which we strive to achieve for all our patients within the NHS. I loved your use of picture to tell your story which proved to be very powerful.

I will share your feedback with the team at Bridgnorth, which I'm sure will make them very happy and act as an excellent motivator too.

Once again, many thanks for your time and effort in giving us your feedback.

Kind regards

Soma Moulik

PALS/FOI Manager

Shropshire Community Health NHS Trust

Tel: 01743 277689; Email: soma.moulik@shropcom.nhs.uk

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