This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mum's surgery at the QEQM

Posted By Elsies girls

"Mum's surgery at the QEQM"

About: Queen Elizabeth The Queen Mother Hospital / General surgery

(as a relative),

Our great experience of the care QEQM staff provide continued with our Mum's surgery this week.

Once again we were met with kind, caring and considerate staff from the moment we arrived in the Surgical Admissions Lounge to Discharge from Cheerful Sparrows Female Ward. Our thanks go to the SAL staff, Miss Sharp & her team, Sue Leach's nursing staff on the ward & everyone in supporting services who are rarely seen, but contribute to the overall experience.

Family & Friends Test was duly completed before leaving - Mum loved the Tomato soup. Thanks again from a grateful patient & family.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 05/11/2013 at 11:46
Published on nhs.uk on 05/01/2014 at 23:16

Thank you for your kind comments which will be fedback to the staff. As an organisation we can learn from both positive and negative feedback and your feedback will be used as a learning tool. We hope that your mum is now at home recovering with soup she likes as much as the one she had whilst here.

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 05/11/2013 at 23:28
Published on Care Opinion on 06/11/2013 at 10:56

Thank you so much for providing us with such lovely feedback about your mum's care. I am glad to see that the whole experience was good from start to finish, and that staff really added to the overall experience in the way they cared for your all. I will make sure that staff receive your feedback,which I am sure they will appreciate.

I do hope your mum is recovering well from her operation. Thank you again for taking the time to feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k