"Endoscopy Unit Nottingham City hospital"

Anything else?

Booked for urgent (GP referral) upper GI tract endoscopy. Visited this unit 2005 for colonoscopy good experience on that occassion. This visit (with some anxiety) gastroscopy is not a procedure anyone looks forward to. Great experience all staff excellent from reception to booking in Nurse and doctor - caring sensitive and wonderful sense of humour. Great team spirit. I was listened to (complex medical history) and challenging problems due to previous treatment. I never felt rushed just supported to make the best chioces for my situation and excellently cared for at all times. Senior reg, professional but friendly and assisting nursing staff top class in all respects. Nothing was too much trouble, recovery staff excellent and results given sensitively and properly. This department maintains consistently high standards, it really shows. The fabric of the place is a little worn in places but the place is clean and most importantly the patients receive consistent high quality friendly care. I worked in the NHS for 20 years (ex SRN), it is so gratifying to see a department well run and totally patient focussed. Well done, many thanks.