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Poor communication

Story from nhs.uk

"Poor communication"

About: Royal Oldham Hospital

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i have been visiting the F9 ward as my grandmother has been admitted there recently. I asked the Nurse about my grandmother - when she will be seen by a doctor for a procedure, the nurse said 'i have no idea, not been told, im not being funy but i dont have a crystal ball! All what i wanted was a simple answer not sarcasm! I feel sorry for patients being admitted in such place where care is being provided and staff are unwilling to look in files for info for carers! unsatisfied NHS Worker

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Responses

Response from Royal Oldham Hospital 10 years ago
Royal Oldham Hospital

Submitted on 29/11/2013 at 12:03
Published on nhs.uk on 30/11/2013 at 03:00

We are sorry to read the comment regarding your grandmother’s visit to ward F9 at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the ward manager.

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