"Our Mum's experience on F7"

About: Royal Oldham Hospital

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Our mum was admitted to MAU after having had a fall at home - She was later transferred to Ward F7. Many times staff failed to offer tea/coffee to her. She was on a saline drip and we found out it wasn't plugged in. Eventually taken off oxygen as her mouth & nose were getting sore, then the nurse said she was " going to a meeting" !. Requested several times for something to moisturise mum's lips/mouth. We arrived one morning to find mum uncovered and her lower body exposed to staff and visitor's. As mum was nearing the end of her life, there were no side wards available so she was on the main ward. It was particularly disturbing for the family to witness the total lack of respect shown by the staff at this difficult time for us. They were banging around, discussing their holidays and domestic situations plus laughing and joking. We had to go and ask the ward sister if they could possibly keep the noise down as we said our final goodbyes to our mum, Due to what we consider to lack of care and attention she was denied a dignified and quiet end.

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Response from Royal Oldham Hospital

We are sorry to read your comments regarding your mothers stay on ward F7 in the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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