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being sent by gp to walk in centre

Posted By mips

"being sent by gp to walk in centre"

About: East Surrey Hospital

(as the patient),

I would like to say I had to go to the walk in centre on monday afternoon at east surrey hospital and and I really did not expect to be seen and treated within 2 hrs. The staff were terrific and caring especially the doctor who treated me her name was Doctor Jenny but unfortunately I did not get her last name. This doctor's bedside manner and understanding was without a doubt the best I have ever experienced. Along with everyone else especially the porter who made me tea.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 02/11/2013 at 12:56
Published on Care Opinion on 04/11/2013 at 14:36

picture of Ian Mackenzie

Dear mips,

Thank you for posting your kind words about your recent experience at East Surrey Hospital. I will ensure that the Doctor you particularly mention receives a copy of your comments and I'm sure they will be pleased to read them. I suspect I also know which porter you are referring to and I will also ensure that he receives your thanks.

Regards

Ian

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