"Outstanding Service received"

About: West Cumberland Hospital

Anything else?

I was directed by the NHS to attend the West Cumberland Hospital which was a bit strange as i only live 2 miles from the Carlisle Hospital, after finding a parking spot (not easy) i was greeted by the receptionist who explained everything, i mentioned to her that i was in the system for a Bone Scan but had not received a date as i had just submitted the request on line on Sunday, she looked it up and told me the date was 9th Dec i said it would be nice if there was a cancellation and it could have it done today and save me another 80 mile round trip she said she would see what she could do. I went for my original appointment and she came to see me and said that the bone scan unit would fit me in immediately after i had completed my appointment. Top marks. Very many thanks. Ken.

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Response from West Cumberland Hospital

Dear Ken, Thank you for taking the trouble to let us know about your experience of the West Cumberland Hospital and we are very pleased to learn that the receptionist helped you with your appointment and this avoided having to make a return visit.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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