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Parking problems

Story from nhs.uk

"Parking problems"

About: North Tyneside General Hospital

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Not impressed with the new parking system. The keyboard for registration numbers is difficult to use, too low down and keys too small. After inserting money no ticket was issued. No way of contacting anyone, only an 08 telephone number in Chorley. This meant we were concerned we might incur a fine. Plus it meant a delay in visiting the patient. Staff on the ward couldn't help as it was a Saturday and no one available in the Estates Department. The old system worked well, so why on earth did it have to be changed to a system which is so stressful when people are probably already under pressure?

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 31/10/2013 at 17:44
Published on nhs.uk on 01/11/2013 at 03:01

Dear Ann I was so sorry to read about your experience of the new car parking system and would like to apologise that your visit to one of our patients was delayed. You raise a number of very valid points - please be reassured I have shared these directly with Steven Bannister, our director of estates, and all who are working with him to improve our patients experience of parking. Best Wishes, Annie

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 22:08
Published on Care Opinion on 07/04/2014 at 09:13

picture of Annie Laverty

Dear Ann,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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