"Patient Confidentiality"

About: Royal Preston Hospital

Anything else?

A health care worker came to discuss delicate matters with regard to mycondition and treatment. this occured during visiting time, both other patients and visitors were present in the bay. She had astrong voice, and her only contrbution to "sound proofing" was to pull the ward curtain around the bed. In the circumstances I felt unable to discuss the matter, and as such both our times were wasted.

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Story from NHS Choices

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Responses

Response from Lorraine Kelly, Communications Manager, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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