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I felt very confident leaving my mum in the hsp

Story from nhs.uk

"I felt very confident leaving my mum in the hsp"

About: Stepping Hill Hospital

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From our entry into the A & E dept, transfer to A1 and then to ward D4, the treatment and care was marvellous. We found all the staff very kind and caring, Drs and nurses alike. They were very busy on occassions but still looked after my mum really well. My mum was on a male ward but was given privacy in her own room so she was fine. They didn't rush her out of the hsp but made sure we had additional help at home from social services before she was discharged. The whole package was brilliant. Thank you so much

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 06/12/2013 at 12:05
Published on Care Opinion at 15:59

Thank you very much for sharing such a positive story and I wish your mum a speedy recovery. I have shared your comments with the staff involved.

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 16:20
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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