"Worried about staffing levels"

About: Norfolk & Norwich University Hospital / Clinical oncology

(as a relative),

My brother has just had a 14 hour operation for oral cancer.

After spending days in the high dependency unit, he was moved on to a 36 bed ward. He fell out of bed on his first night on the ward, after he had buzzed for a nurse and no one came. He tried to get himself to the toilet and this is when he fell, as he can't talk at the moment. This really scares me as he is so vulnerable.

Over the weekend, there were 2 nurses and 2 health care assistants on duty on the ward for 36 poorly people. In my opinion this ward was seemingly not safe to operate at this staffing level.

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Response from Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about your brother's experience whilst he has been in our care.

Your feedback has been passed to our Director of Nursing so that this can be investigated. If you would like to discuss this with us please get in touch with our Patient Advice and Liaison Service on 01603 289036.

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