"My 90 year old mother's care in A&E"

About: Good Hope Hospital

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On Saturday 26th October, I took my 90 year old mother to A&E at Good Hope. She had fallen in her bedroom earlier in the week, and had been seen by her GP who said that no bones were broken. However, she was in considerable pain throughout the week and so on Saturday, I decided to seek help. We waited 35 minutes before being seen by a consultant, who arranged an x-Ray. The results of the x-Ray were inconclusive, so a CT scan was arranged. Whilst waiting for the scan, an ECG was performed, her blood pressure and temperature were taken and blood tests were done. My mother was treated with such care and dignity, I was overwhelmed by our experience. It transpired that she had broken seven ribs and the fall had caused a hernia and although there is no treatment for her injuries, we are so grateful for the wonderful professional care which she received from the doctor and his colleagues.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Elizabeth

Thank you for taking the time and trouble to post your feedback regarding your mother's experience at Good Hope Hope.

I have forward your feedback to the Matron of Emergency Department and the General Manager who I know will be thrilled to receive your feedback.

I wish your mother a speedy recovery

Kind regards


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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