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Appalling

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"Appalling"

About: Torbay Hospital

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This hospital is an absolute joke. I waa brought in at 6pm last night with a suspected blood clot and as I am 5 months pregnant my gp was very concerned. It is now 1:30 pm and I have yet to have anything done. They have not even listened to the baby's heartbeat to check he/she is ok. If I had come in here drunk or had been fighting I would have been given a better service.

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Responses

Response from Torbay Hospital 10 years ago
Torbay Hospital

Submitted on 05/11/2013 at 07:35
Published on nhs.uk on 06/11/2013 at 03:01

Dear Welshie76 We are really sorry that the standard of care and treatment you received did not live up to the standards we strive to achieve. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation

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