"Substandard Service"

About: Hereford County Hospital

Anything else?

Although ambulances and air ambulances have patients onboard that are in need of emergency treatment but when you are able to make your own way to the hospital in a great deal of pain with a dislocated shoulder I feel some cases should be prioritised as in need of urgent care, not to be left for over 7 hours with your shoulder in your armpit! and to be offered pain relief only to be forgotten about and be left in pain. Not a good service.

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust we thank you for your comments with reference to the A/E Department. In order for us to look into your concerns please can you contact the Patient Experience Team on 01432 372986. Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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