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very dissatisfied with the overall care of my mum

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"very dissatisfied with the overall care of my mum"

About: Bedford Hospital South Wing

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whitbread ward my mum was admitted with very severe diahoroea and her body shutting down . the doctors did not communicate with each other [ there were 3 different doctors dealing with my mum ] none read the notes. standard of hygiene was disgraceful , there were so many things wrong I will be writing a letter of complaint as i am no good at computers .

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Responses

Response from Bedford Hospital South Wing 10 years ago
Bedford Hospital South Wing

Submitted on 23/10/2013 at 10:14
Published on nhs.uk on 24/10/2013 at 04:00

Hello, Thank you for taking the time to write a review on NHS Choices. I am sorry to hear that the care received by your mother was not to your satisfaction. As you are already writing a formal complaint to the hospital I will allow you to describe your mother's experience in full there. As you may already be aware, you may wish to write directly to our Patient Advice and Liaison Service team (PALS) via the details on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can also contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ Ben Raza, Senior Communications Officer, Bedford Hospital NHS Trust

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