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Excellent service - impossible to contact

Story from nhs.uk

"Excellent service - impossible to contact"

About: Birmingham Dental Hospital

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The service I get at the hospital is fantastic, I'm still undergoing treatment and it's been fast and effective. However, phoning the hospital to double check appointments or make general enquiries is terrible! The orthodontic department never answer the phone and take days to get back to me. That definitely needs some improvement. Otherwise, the important part - the treatment - has been excellent.

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Responses

Response from Birmingham Dental Hospital 10 years ago
Birmingham Dental Hospital

Submitted on 28/10/2013 at 08:05
Published on nhs.uk on 29/10/2013 at 03:00

Thank you for your feedback which has been forwarded to the orthodontic department of Birmingham Dental Hospital. I am sorry you have found it difficult to contact the department by phone. The department has made improvements to its call handling processes recently and your feedback indicates that there is still more to be done to ensure calls are answered in a timely manner. Your feedback has therefore been passed to the General Management Team to make any further possible improvements.

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