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Care Opinion

Great efforts from all involved

Posted By Lamb67

"Great efforts from all involved"

About: Harmoni / NHS 111 London Ambulance Service NHS Trust St George's Hospital (Tooting) / Accident and emergency

(as a parent/guardian),

I found the 111 service telephone handling excellent, they sent out a GP followed by an ambulance. We were taken to St George's A&E.

I can't complain about the service it was fast and effective.

The only improvement I would suggest would be for the patients details to be passed on. When the G. P arrived they were not aware of my mothers illness (vascular dementia, Alzheimer) and the same happened when we arrived at the hospital. The communication could be improved between the different services.

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Responses

Response from St George's University Hospitals NHS Foundation Trust 10 years ago
St George's University Hospitals NHS Foundation Trust

Submitted on 20/11/2013 at 12:42
Published on Care Opinion at 19:05

Thank you for taking the time to post feedback on your experience with St George's Hospital. We are pleased to hear that your mother was seen fast and her care effective.

We will ensure that the staff in A&E receive your feedback. Thank you for the suggestions about better communication between the different services.

Response from Amanda Mayo, NHS 111 Service Director, Harmoni 10 years ago
Amanda Mayo
NHS 111 Service Director,
Harmoni

Submitted on 21/11/2013 at 12:57
Published on Care Opinion at 16:51

Thank you for taking time to post your opinion on this website. I am really pleased that you found the NHS111 element of your journey through the healthcare system to be excellent.

May I suggest that you discuss with your own GP, your health issues and ask him / her to place a 'Special Note' for you with the NHS111 service so that we are aware of all your health needs to inform how we support you when you call NHS111.

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