"Stroke Services for my mother"

About: Good Hope Hospital

Anything else?

My mother was admitted with a stroke unfortunately, but the consultant with his expertise and knowledge promptly made safe and effective decisions which consequently meant that my mother is still with us today. Thank you to all the staff involved and a credit to all the doctors especially the consultants who work under tight pressure from the managers in the NHS. This needs to be looked into so that all patients are treated with the care from doctors and nurses who are so highly trained.

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Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Martha3

Thank you for taking the time to leave your feedback regarding your mother's care and experience at Good Hope Hospital.

I have taken on board your comments and forward it onto our Chief Executive who will respond to your comments personally

I wish your mother a speedy recovery

Kind regards


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Response from Mark Newbold, Chief Executive, Heart of England Foundation Trust

picture of Mark Newbold

Dear Martha

Thank you for your post. I am sorry your mother was taken ill but very pleased to hear that she has received good care and attention in Good Hope Hospital. Our consultants are hard working and often under considerable pressure, as you say. I hope it isn't pressure from managers though! We work together as a team to manage the often considerable emergency pressure on the hospital, and our managers work very hard too alongside our medical and nursing staff.

I trust your mother continues to make a good recovery from her stroke

With kind regards, Mark

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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