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Tired of waiting

Story from nhs.uk

"Tired of waiting"

About: Leicester Royal Infirmary

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I have yet to come to LRI. My consultant (at another hospital) wrote asking for an urgent CT scan. This letter was received on Sept 26th 2013 and it is confirmed as urgent. I have just rung again to check progress and there is none. The letter is apparently still waiting to be seen by a radiologist to see if they can do it! Not a scan or even appointment but just a view of the letter. Unacceptable. Please note that for section 4 I have yet to visit the hospital.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 10/01/2014 at 17:00
Published on nhs.uk on 11/01/2014 at 03:00

Dear reviewer, Thank you for taking the time to review your experience at Leicester’s Hospitals. We realise some time has now passed since you posted your comment so we would like to sincerely apologise that we have not responded in a timely manner. We have since updated our process of responding to reviews and are committed to responding within 21 days. We're sorry to hear you have had to wait so long to receive an appointment for your CT scan. If you still have not received an appointment, please send your details (name, address and date of birth) to communications@uhl-tr.nhs.uk and we will ensure this is dealt with by the appropriate person. Best wishes Communications Team Leicester’s Hospitals

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