"Visit to Trauma & Orthopaedics"

About: The Whittington Hospital

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Very bad review first followed by great review (last but not least) of a recent visit to the Whittington which was truly in contrast to my expectations. I have, in the past had horrendous experience at Whittington A&E, since i have epilepsy lve been there a lot. Big contrast last visit..... My recent visit to trauma and orthopaedics outpatients was excellant. I was a bit confused over how to get to the department (signs were good its just me!). Every single person l asked for directions or help finding facilities went out of their way to help. They were caring, upbeat and professional. From the moment l entered the actual hospital, again staff were friendly and helpful. It was clean, it wasnt depressing and l was impressed. The two gentlemen on trauma & orthopaedics reception (outpatients) that checked me in for my appointment were ace. I mean, so professional, put me at ease, they had really accomodated me timewise as l hadnt received my appoitment letter (post problems). Nothing was too much trouble. The consultant again was absolutely superb. I felt confident in his care and he explained things brilliantly.

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Response from The Whittington Hospital

Thank you very much for your comments and for taking the time to give us feedback. We are so pleased to hear you had such a wonderful experience, particularly as this is an improvement from your previous experience with us, as we always strive to improve our services based on the feedback we receive. Your comments have been shared with all the staff involved. Thank you.

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