"In safe hands"
About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
Posted by Carol
I attended the endoscopy unit and was very nervous about both the procedure and the potential results. Miraculously my nerves left me when I walked through the doors. I put this down to the calming atmosphere of the unit and the professionalism and attentiveness of the staff. The staff were very kind and reassuring ; I felt very safe in their hands. The procedure itself went well, I was comfortable throughout; the aftercare was great and I was pleased that the results explained to me promptly and with the right amount of detail. The patient's lounge was very comfortable and I really enjoyed the coffe and sandwiches after fasting pror to the procedure. During my time in the unit I observed a nurse reassuring an elderly lady who expressed how very nervous she was. The nurse did this with great compassion and spent time with this lady to ensure she was okay. A big thank you to everyone on the unit and also to those who designed such a tasteful and calming environment.