"I've only just been referred ..."

What I liked

I've only just been referred to the hospital and my initial consultation went very smoothly. The admin staff were all very pleasant and the nursing staff, Consultant and Clinical Support staff made me feel at ease and were extremely polite, professional and caring. Well done Hope!

What could be improved

My only criticism was the queue at the outpatients desk, it was very irritating seeing staff sitting there with the "position closed" sign. It was clear that the area was understaffed on the day of my appointment and this needs to be addressed to make processing of patients much quicker. The staff were ok though although perhaps a little abrupt. I have to say though on the whole I was quite impressed and wasn't left hanging around too long in the end. A good experience but could be improved with a bit more organisation.