About: Hull Royal Infirmary

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my 85 year old mother was admitted in to the hull royal infirmary on the 5th October 2013 for a period of 5 days until the 10th of October 2013. with what apparently was a water infection, in her time of stay they checked bloods,water and did a ct scan of which came back that she had a water infection and the scan was clear.After 5 days she was given the antibiotics to finish off at home with paracetamol and codine and phosphate for the pain. After two days and finishing the course of antibiotics,the infection returned.i was then forced to call out the emergency doctor who on examining my mother and asking her to do a urine sample,tested it and diagnosed that the infection was still there. He told me he wanted me to contact the gp on Monday 14th October and ask the gp to contact the micro biologist at hri and ask for a urine culture report as his diagnosis was that it was something to do with my mothers ficus going into her urine. my complaint is that they should of done a colposcopy or she should of at least been seen by a gynoecoligist in the hospital to diagnose the exact medical condition my mother had before she was given the wrong medication for her condition after being discharged it reacurred which resulted in me having to call out yet another emergency doctor.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of your mother's recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . However, your mother's consent will be required to investigate and respond to you regarding these concerns. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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