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"Not impressed with my mothers care"

About: Warwick Hospital / Accident & emergency

(as a parent/guardian),

My elderly frail mother was left unattended for two hours in a bay with a broken arm. We arrived at A and E at lunchtime. She was seen eventually and taken for an x-ray. She was vomiting due to the morphine I told someone about this and had to ask for a sick dish, I complained that she had wet nightie and sheets. An hour later someone arrived from the side ward and changed her.

I was given no information as to what was happening to her. I had to keep asking and was made to feel a nuisance. At 4. 45 she was then taken to Fairfax ward ans seen by a consultant doctor who was most helpful.

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Responses

Response from Warwick Hospital 10 years ago
Warwick Hospital
Submitted on 16/10/2013 at 14:01
Published on nhs.uk on 05/01/2014 at 23:51


I am extremely sorry to hear about this. We would really like to find out exactly what happened with your Mother's care. Please could you email communications@swft.nhs.uk with further details and we will investigate thoroughly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from South Warwickshire NHS Foundation Trust 10 years ago
Submitted on 23/10/2013 at 10:22
Published on Care Opinion at 12:34


We are very sorry to hear about this. We would really like to establish what happened with your mother's care. Please could you email communications@swft.nhs.uk with further details and we will investigate thoroughly.

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