"Good but for minority."

Anything else?

I stayed on U Ward after my procedure for a few days and on the whole had excellent treatment. The majority of staff are polite, considerate and caring while showing empathy and respect. I was though disappointed to see one patient who was in considerable discomfort waiting for his pain relief while the nurse who was looking after him prioritised discussing her recent holiday in Barbados with another nurse while stood well within earshot in the corridor outside of our room. Other than this one incident I found the nursing staff (including assistants and students) to be willing to help in anyway they can. The same can be said for the receptionist who helped me contact a relative and the cleaning staff who we're engaging and conversational while going about their work.