This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Can not get answer

Posted By Mrs lee

"Can not get answer "

About: Queen's Hospital (Romford)

(as the patient),

Can not get answer when you call 01708435000

Called another department they said not their problem.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen's Hospital 10 years ago
Queen's Hospital

Submitted on 21/10/2013 at 12:57
Published on nhs.uk on 05/01/2014 at 23:45

I am so sorry that you have had difficulties contacting our hospital. This is unacceptable. We have had some recent issues with our directory information and a technical fault which meant that information dropped off the system. This means that it is taking our operators far too long to find the correct numbers to transfer callers, and that others are having to wait longer to get through. We have identified the fault and are working to resolve it with the technical companies involved. We hope to have the situation resolved shortly. Yours sincerely, Jackie Nugent Director of Estates

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k