"A&E visit with elderly mother"

About: Royal Berkshire Hospital

Anything else?

In the recent past I have had occasion to make a serious complaint to another hospital trust about the lack of care for my mother, who is now 86. Therefore, I am delighted to be able to praise the treatment she received yesterday in A&E after a serious fall. Every single member of staff, from the ambulance crew to the nurses and the doctors, treated my mother with dignity, courtesy and gentleness. We remained in A&E for nearly five hours, but left feeling that every aspect of her care had been taken care of. It is impossible to spend time in A&E without overhearing the interactions of staff with other emergency patients. In every case, I would praise the staff for their patience and kindness, particularly with elderly, hard-of-hearing patients. I do hope that we didn't just "strike it lucky" yesterday - and I can imagine that very busy times will put great pressure on the staff - but our experience yesterday should be held up as a shining example to the current government of why our precious NHS must not be tampered with. Thanks to everyone on duty on Saturday afternoon, 5th October.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Berkshire Hospital

Thank you for taking the time to post this positive comment. It is greatly appreciated. We strive to ensure patients receive a positive experience so we are confident that you did just not 'strike lucky' We have champions in our area for elderly care who work hard to ensure we meet this client group's needs in a positive way and we are pleased that we are making a difference. We do hope your mother is recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story