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About: Royal Lancaster Infirmary

(as the patient),

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What could be improved

I have tried for 3/4 of an hour trying to contact your waiting list office, when I finally did get through I was greed by an answerphone message stating the secretarys working hours 9 - 4 Monday to Friday. I rang at 10 minues past 2. Why was I not able to be attended too.

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Responses

Response from Royal Lancaster Infirmary 15 years ago
Royal Lancaster Infirmary

Submitted on 23/12/2008 at 11:26
Published on nhs.uk on 15/11/2009 at 20:44

Thank you for bringing this matter to our attention. Should you wish to make a formal complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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