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Unacceptable

Story from nhs.uk

"Unacceptable"

About: Hemel Hempstead Hospital

Anything else?

Absolutely shocking attitude of reception/telephonist. I see other reviews from people who have had similar experiences and I wonder why this has not been addressed previously. If you feel the need to call then you need someone to answer the phone who will not talk over you whilst you describe your symptoms telling you this line is for emergencies only and to see your GP tomorrow. I believe difficulty breathing and excruciating stomach pains constitute as a need for urgent care. I therefore also believe a call to the 'urgent care centre' is the most appropriate 1st port of call. I look forward to your feedback.

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Responses

Response from Antony Tiernan, Director of Corporate Affairs and Communications, Communications and corporate affairs, West Herfordshire Hospitals NHS Trust 10 years ago
Antony Tiernan
Director of Corporate Affairs and Communications, Communications and corporate affairs,
West Herfordshire Hospitals NHS Trust

I lead a team who help manage the way we listen to and communicate with our patients and their families, as well as our own staff and volunteers. Feel free to tweet me via @AntonyTiernan

Submitted on 21/10/2013 at 22:13
Published on Care Opinion on 22/10/2013 at 13:58

picture of Antony Tiernan

Thank you for taking the time to let us have feedback about your experience of the urgent care centre at Hemel Hempstead Hospital.

I am sorry to hear our receptionist team wasn't as helpful as I would expect and I have passed your comments on to the senior nurse and doctor who manage the service.

They will be able to share your feedback with the relevant staff.

Thank you again for your comments. They are appreciated.

Please do not hesitate to contact me directly if you need to. My email is antony.tiernan@whht.nhs.uk or you can tweet me: @AntonyTiernan.

For more information about the work of our hospitals, visit: www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsNHS.

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Response from Hemel Hempstead Hospital 10 years ago
Hemel Hempstead Hospital

Submitted on 22/10/2013 at 17:09
Published on nhs.uk on 23/10/2013 at 04:00

Thank you for taking the time to let us have feedback about your experience of the urgent care centre at Hemel Hempstead Hospital. I am sorry to hear our receptionist team wasn't as helpful as I would expect and I have passed your comments on to the senior nurse and doctor who manage the service. They will be able to share your feedback with the relevant staff. Thank you again for your comments. They are appreciated. Please do not hesitate to contact me directly if you need to. My email is antony.tiernan@whht.nhs.uk or you can tweet me: @AntonyTiernan. For more information about the work of our hospitals, visit: www.westhertshospitals.nhs.uk. Alternatively, you can follow us on Twitter: @westhertsNHS. Antony Tiernan, Director of Corporate Affairs and Communications

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